-Add Pristine Oil™ to your vase -Hold the tops of your candlesticks in Pristine Oil™ -Turn over and light
Empty any remaining Pristine Oil™ from your vase before storing your Everlasting Candles.
When your Everlasting Candles are not in use: Remove your candlesticks from the vase, wipe off any excess oil, and store in a safe place, out of reach of children or pets.
If the Pristine Oil has not been exhausted via burning off: -Store Pristine Oil™ in the bottle with the cap secured, in a safe place, out of reach of children or pets. Or -Dispose of unused Pristine Oil™ in accordance with local waste disposal requirements.
Everlasting Candles are to be used exclusively with our Pristine Oil™. Please do not mix, dilute, use or add any other oils.
Everlasting Candles exclusively use Pristine Oil™ which is clean burning, smoke and scent free.
Pristine Oil™ is a clean burning, refined mineral oil. We understand how important it is to know the products you're burning in your home are clean, smoke free and don't produce soot.
Everlasting Candles are exclusively to be used with our Pristine Oil™.
To extinguish the flames, simply blow them out. Do not use a snuffer as it can negatively impact the candlestick.
Please use matches, as a lighter can blacken the side of your candles.
We currently do not offer the option to have your order gift wrapped or boxed. We ship all orders with the intention of ensuring it arrives safely and intact. Please note depending on order size you may receive a branded, or unbranded shipping box.
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If you would like to apply to become a wholesale vendor, please submit a vendor application.
Please note due to high volume of inquiries we will only contact successful applicants, but appreciate the interest.
Shipping costs will automatically calculate at the check out page. Free shipping on all orders over $60, and a flat rate of $8.99 for orders under $60.
Due to the busy holiday season please expect orders to be processed and shipped within approximately 4-8 days from purchase.
All orders are shipped expedited with Canada Post. Typical shipping times are between 2-10 business days, but are subject to the shipping carrier. Once a package has been shipped, we have no ability to affect the delivery speed.
As soon as your order has shipped you will receive an email with your tracking details. Please use the tracking number provided to locate your package on the Canada Post website.
WORLDWIDE At this time we only ship within North America. When worldwide shipping becomes available we will make sure to update the website.
As soon as your purchase is complete we start the processing and packaging immediately so we can get your order to you as soon as possible. No changes can be made to the shipping address or order.
We ship all orders with tracked shipping to ensure the order arrives. If your order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If a claim needs to be submitted, it is the responsibility of the customer to submit that claim directly with the shipping carrier. Please use the tracking number provided to make a claim on the carriers website.
Often if a package is returned to the sender it's due to an incorrect/incomplete address, or it was left too long at the local post office for pick up. In this case the order will be refunded to the customer minus the cost of shipping. The customer would then place a new order with the correct information. Please note it is the shipping carriers policy to charge their service fee whether the package is delivered or returned.
WE PERSONALLY GUARANTEE EVERYTHING WE SELL
At Everlasting Candle Co™ we have a 100% satisfaction guarantee for all orders purchased directly through our website. If you’re not completely satisfied with the quality of our products within 30 days of purchase, you may return them for a full refund, subject to this policy:
Original Receipt – A full refund will be issued based on the original tender. Refunds are based on the purchase price shown on the original receipt. Credit card purchases will be credited back to the original card. To be eligible for a refund, all items must be returned.
Tracked Return Shipping - Please note the return shipping cost is the responsibility of the customer. We recommend a proof of postage is obtained for your return, in the unlikely event that we do not receive the parcel.
Contact Us - To start a return please contact us at firstname.lastname@example.org. Please include photos of the items you would like to return, as well as the original receipt. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages / Issues - If upon reception of your order you inspect damage, or if the item is defective or incorrect please contact us immediately at email@example.com so we can evaluate the issue and make it right.
Please be aware there are no refunds or exchanges after 30 days from purchase.