How much does shipping cost?
Shipping is calculated at checkout. Orders under $100 ship for a flat $10. Orders $100 and over ship free within Canada.

How long does it take to receive my order?
Orders are typically processed and shipped within 1 to 4 business days from purchase. Orders ship with tracked delivery from Vancouver, BC. Delivery times vary by location and carrier. Once a package has shipped, we cannot change its delivery speed.

Can I track my order?
Yes. As soon as your order ships, you will receive an email with tracking details and a link to follow your package.

Do you ship internationally?
This website serves customers in Canada. For the United States, visit everlastingcandleco.com. For Australia or New Zealand, visit everlastingcandleco.com.au. Shipping is not available outside these regions at this time.

Can I change my delivery address after I’ve ordered?
We start processing orders quickly, so address or order changes may not be possible once placed. If something looks wrong, contact customer care as soon as you can and we will do our best to help. If a package is returned because of an incorrect or incomplete address, the order is refunded minus the original shipping cost charged by the carrier.

What if my package is missing or hasn’t arrived?
All orders ship with tracked delivery. If tracking shows delivered and you cannot find the package, check with household members, neighbours, and the carrier first, then open a claim with the carrier using your tracking number. If you need more help, our customer care team is happy to assist where we can.